Dear Ms. Arra, It is under an incredible bewilderment that we are writing this letter to you. In order to have a real perspective of the events we feel that we must repeat the history as it unfolded: We live in Florida, USA, and contacted you for the purpose of selling our condominium apartment, which we have owned for 29 years, and which is located in Toronto, Canada. When we expressed our concerns, being absentee owners, about the possible complications related to repairing, lisitng, and selling our property, located in another country, you assured us that you would take care of all the details, within a specified schedule, and that there should be no problems. Within a week of our conversation you had indeed contacted, on our behalf, a painter and a floor specialist to have the walls and the ceilings painted, as well as the floors sanded. Both of these services were performed exactly at the time as contracted, and substantially below the cost we had expected and budgeted for, thus creating a saving to us, which we highly appreciate. Our property listing was enetered by you in Toronto’s Multiple Listing Service. During the first two days, after the listing was published, you presented us with three (3) offers. Today, we have accepted and signed the best one of those offers, and the unbelievable fact is that the offer we accepted is a few thousand dollars higher than our original asking price. Dear Ms. Arra, with this letter we wish to thank you for removing our worries, and for all your special personal extra effort and services for making our decision to sell our Canadian property so easy and effortless.You took care of our plans to have our property fixed, you took care of our listing, as well as the selling. In brief, we must say that this was a real “long-distance” and “remote-control” operation, from 1500 miles away, which did not require any control from our part, since you took care of all the details with obvious ease, experience, effectiveness, and instant results. Thanks to your dedication, willingness, and sincere interest in being our representative in this deal. You are a genuine professional gem among all the agents we have experienced. We thank you for your service and wish you all the success in your career. Yours respectfully,

I just want you to know how pleased we are with your representative, Liisa Arra, with respect to the recent sale of our home in York Mills. You are very fortunate to have someone like Liisa who makes us feel as if we are her only clients. Our sale was fast and efficient and anyone looking on might think it was easy, but it all started several years ago when we asked for a free ‘appraisal’. I expected a quick look and a letter. I got a multi-page report listing comparable properties after she and her husband carefully measured and calculated the square foot area. A year or two later (still not ready to sell) I asked for an up-date which I received resulting in an assessment reduction. You need not ask who we thought of when we wanted to sell! My wife and I say: Thank you, Liisa, for seeing us through. We are 79 and 80 and need the kind of help we received. Yours truly,

Dear Liisa. You were highly recommended to me and I am glad I took that advice. As a novice home buyer with no clear idea of what he really wanted, I’m sure that I was quite the challenge to your patience. Your understanding and guidance resulted in what I know will not only be a great investment for me, but also a home that I will enjoy for years to come. I very much appreciate your invaluable help and support – thanks!

Dear Liisa, On behalf of our family, we’ve been blessed to have begun our journey in the housing market with you. Day in and out, it’s been rewarding to know that you’ve been on our side, and on top of the process. As first time buyers, you’ve taken the lead and walked us through the steps with patience and professionalism. This has been a most pleasant experience, and we look forward to our closing date! Thanks for everything,

The following clients were faced with a multiple offer situation that had the potential to turn into a stressful event. We did our best to guide them through it as smoothly as possible. Hi Liisa, I wanted to say thanks again to you. We are very happy with the result and are glad to have this stage behind us. Thanks Liisa,

Dear Liisa, I’m a little late in giving you my thanks, but thank you I must. You made two families very happy- mine and those of the buyer’s. You were definitely a blessing from the Lord to me! Without your help, your guidance, and infinite patience, I could not have gone through all the rigamarole of selling a house. You are quite a radical contrast to the first agent I had who made my life so stressful and who was working for herself with the least amount of work on her part. According to her, I couldn’t possibly sell the house for over $10,000 less than what you actually got for me. Your idea of putting the little electric air freshener with its flowery fragrance, and the flowers on the counter and the detailed printout on how much one would have to pay monthly for the mortgage after a certain downpayment was a good one and enlightening even to me. Your description of the house made it an appealing prospect to those who read it. I appreciated your weekly phone calls, even though you had to phone long distance, letting me know how many showings, your follow-ups and what you had done and what were the results-all this with no pressure on me. You are one in a million (at least!). I have already given your name to likely future prospects. Thank you again. May God bless you and your family for having helped so much and so successfully. Very sincerely,